BluSkai’s Out‑of‑Hours AI Bot engages customers outside business hours, identifies their needs, and delivers the right response — support, appointment, or follow‑up — so your business stays connected 24/7.
Every after-hours enquiry is an opportunity
Customers don’t wait for business hours — they interact on their schedule. BluSkai’s AI Bot ensures every out-of-hours contact is responded to instantly, building trust and capturing opportunities before they slip away.
How the Bot Keeps You Connected
Trigger on Contact
The bot activates automatically when a customer reaches out outside office hours.
Classify the Need
Smart context-aware questions identify the purpose: support, booking, purchase, or general enquiry.
Respond or Escalate
• Support: Pulls from your knowledge base
• Booking/callback: Offers options and schedules
• General enquiry: Logs lead and triggers workflow
Handoff & Learn
Escalates to your team if needed and logs the interaction for insights and analytics.
What This Means for Your Business
- 24/7 responsiveness without extra staff
- Immediate support improves customer satisfaction
- Reduced team workload on routine queries
- Actionable insights on out-of-hours contact patterns
- Minimized lost opportunities and potential revenue
The Numbers Speak for Themselves
- 90%+ of after-hours enquiries answered automatically
- Response times reduced to seconds
- Increased customer satisfaction scores
- Fewer escalations at start of workday
Built for Businesses That Can’t Wait
Ideal for businesses that:
- Receive enquiries outside office hours
- Need to maintain brand professionalism 24/7
- Want to automate support and lead capture
- Seek insights into customer behaviour beyond office hours
Ready to be always on?
Stop losing leads or frustrating customers. Let BluSkai’s Out-of-Hours AI Bot handle after-hours interactions with intelligence and empathy.
Will this replace my support team?
No. It complements them by handling routine after-hours queries.
Can it use our knowledge base or booking system?
Yes. Integrates seamlessly to deliver accurate responses.
Is customer data secure?
Yes. Operates within your data ecosystem with full privacy compliance.